Terms & Conditions

Effective Date: OCTOBER 9, 2024

Terms and Conditions (“Agreement”)

These Terms and Conditions (“Agreement”) govern the use of maid services (“Services”) provided by Cozy Cleaners Vegas (“Company,” “We,” “Us,” “Our”). By scheduling or using Our Services, you (“Client,” “You,” “Your”) agree to the following terms and conditions:

1. Services Provided

1.1 Scope of Services

The Company offers a range of residential cleaning services, including but not limited to:

• Regular/Recurring Cleaning (weekly, bi-weekly, monthly)

• Deep Cleaning

• Move-In/Move-Out Cleaning

• Post-Construction Cleaning

• Custom Services (subject to agreement)

1.2 Service Limitations

Our employees will not:

• Move heavy furniture

• Handle biohazardous materials

• Perform any task that is unsafe or outside their skill set

2. Pricing and Payments

2.1 Pricing
Prices are based on the size, condition, and frequency of the cleaning service requested. A written estimate will be provided before any cleaning begins. Additional fees may apply for special requests or extra services beyond standard cleaning.

2.2 Payment Terms
Payments are due upon completion of service unless otherwise agreed upon. We accept cash, credit cards, and electronic transfers. A valid credit card must be kept on file for recurring services.

2.3 Late Payments
If payment is not received within 5 business days after the service, a late fee of 1% of the total invoice due per day late will apply. If the payment remains unpaid after 15 business days, the Company reserves the right to suspend future services until payment is received.

2.4 Refund Policy
Due to the nature of Our Services, refunds are generally not available. If You are unsatisfied with the service provided, please refer to the Satisfaction Guarantee section below.

3. Cancellation and Rescheduling Policy

3.1 Cancellation by Client
Cancellations must be made at least 48 hours in advance. Cancellations made with less than 48 hours’ notice will incur a cancellation fee of $100 for the original deposit. Repeated last-minute cancellations may result in termination of service.

3.2 Rescheduling
Clients may reschedule their service with at least

48 hours’ notice, subject to availability. Repeated rescheduling without notice may lead to service termination.

3.3 Cancellation by Company
We reserve the right to cancel or reschedule services due to unforeseen circumstances, such as inclement weather, staff illness, or equipment failure. Clients will be notified as soon as possible.

4. Access to Property

4.1 Client’s Responsibility
Clients must provide access to the property at the scheduled time. This may include providing keys, access codes, or arranging to be present at the time of cleaning. Failure to provide access will result in the service being marked as a “No Show,” and a cancellation fee will apply.

4.2 Security of Client’s Property

We are fully bonded and insured. However, We advise that Clients secure or remove valuables before Our employees arrive. The Company is not liable for any lost or damaged items unless proven to be caused by employee negligence.

5. Satisfaction Guarantee

5.1 Re-Clean Policy
If You are unsatisfied with any area cleaned, You must notify Us within 24 hours of service. We will arrange for a re-clean of the area in question at no additional cost.

5.2 Limitations of Guarantee
The guarantee applies only to the quality of the cleaning performed. It does not cover issues related to the cleanliness or condition of the home prior to service (e.g., pre-existing stains or damage).

6. Client Obligations

6.1 Preparation for Service
Clients are responsible for ensuring that the home is ready for cleaning, including removing clutter, securing pets, and ensuring safe access to all cleaning areas.

6.2 Health and Safety

If We encounter a situation that presents a health or safety risk to Our employees, such as unsanitary conditions or hazardous materials, We reserve the right to terminate the service immediately.

7. Liability and Insurance

7.1 Insurance Coverage

We carry liability insurance and are bonded to cover accidental damage. Any claims for damage must be reported to the Company within 48 hours of service.

7.2 Limitations of Liability

The Company is not liable for:

• Pre-existing damages or conditions

• Wear and tear on fixtures or household items

• Damage due to improper installation or maintenance of household items

7.3 Maximum Liability
Our maximum liability for any claim is limited to the value of the service provided on the date of the incident.

8. Confidentiality
All information provided by the Client, including but not limited to contact details, keys, access codes, and any other personal information, will be kept strictly confidential.

9. Termination of Services
The Company reserves the right to terminate services at any time, with or without notice, for reasons including but not limited to:

• Non-payment of services

• Repeated last-minute cancellations

• Unsafe working conditions

10. Governing Law and Dispute Resolution

10.1 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the state of Nevada.

10.2 Dispute Resolution
Any disputes arising from or related to this Agreement must first be attempted to be resolved through informal negotiation. If a resolution cannot be reached, the parties agree to submit the dispute to binding arbitration in Las Vegas, Nevada, under the rules of the American Arbitration Association.

11. Changes to Terms and Conditions
The Company reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any changes in writing or via email before the next scheduled service.

SMS Notifications Terms

• Receive SMS Notifications, Alerts & Occasional Marketing Communication from {{location.name}}

• You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up again, and we will resume sending SMS messages to you.

• If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to {{ custom_values.twilio_number }}.

• Carriers are not liable for delayed or undelivered messages.

• Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

• For privacy-related inquiries, please refer to our privacy policy: {{ custom_values.privacy_policy }}.

12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact Us at:

Cozy Cleaners Vegas

Las Vegas NV

[email protected]

https://cozy-cleaners.vegas/booking

Acknowledgment
By scheduling or using Our Services, You acknowledge that You have read, understood, and agree to these Terms and Conditions.